All residents of Ohio are eligible to apply for a free library card. To receive your card, please read and accept the terms of our Borrower's Agreement, complete the application form and bring your photo ID with proof of current address to the help desk at any of our three locations.

Lost your card? It's easy to get a replacement. Just bring your photo ID to the help desk at any of our three locations and our help desk staff will assist you.

If you already have a library card with us, you don't need a separate e-card to borrow electronic materials. If you don’t have a card, and only wish to borrow digital materials, you can apply and get an e-card immediately. An e-card gives you access to all of our databases, and our electronic and streaming resources like Libby and Hoopla. To apply for an e-card, click on Get a Library Card, read and accept the terms of our Borrower's Agreement, click on the box at the top of the application form that says "I would like an e-card only for now", and complete the application form. On completion, you will see your e-card number displayed. You will also receive an email with your e-card number. You can now borrow digital media.

Have you recently moved or changed your phone number? You can update your information online.

1. From our home page, go to My Account.
2. Enter your library card number and your PIN to access your account information.
3. Choose Contact Information and Preferences on the left of the screen, and click on it.
4. Change the information you need to update.
5. Finally click on Submit Change Request on the bottom to save your choice.

If you don't want to make your request online, come into any of our three locations, and our customer service staff will assist you.

A vacation hold (or a "suspended hold") allows you to pause your request for an item until a later date. For example, if you place a hold on a book but are going out of town, you can suspend the request so it isn't delivered to your pickup location while you're away. Once initiated, a vacation hold preserves your place in line until the chosen end date, at which point the request automatically becomes active again.

To place a vacation hold:

1. Go to ualibrary.org and click on 'My Account'. Enter your 10 digit card number and your PIN to access your account.
2. Once logged in, click on 'Requests' on the right-hand side of the page to see your requested items.
3. Select the checkbox to the left of the item you wish to suspend, or click Select All to suspend all your holds at once. Once you have selected your items, click "Suspend/Reactivate Selected".
4. On the next screen, enter your desired date in the New Activation Date field, or click the calendar icon to select a date from the pop-up calendar. Click submit to finalize the new activation date.

You will retain your current place in line until the end of the selected day. During this time, the item will not be delivered. After this date, the request will become active and you will resume your spot in line for the item.

Vacation holds can only be used after a request is placed and before it is shipped from its owning location, or before it is checked in and placed on hold for you if it is in stock at the pick-up location.
Please feel free to call us for assistance or additional information about how this feature works.

Return the item as soon as you can. We no longer charge fines, and your account will not be charged any overdue fees when you return the item.

To save your reading history on your UAPL account:

1. Go to My Account
2. Enter your library card number and PIN
3. Select Contact Information and Preferences
4. Scroll to the bottom of the page
5. Check the box that says "maintain reading history"
6. Click Submit Change Request to save

Your reading history will be saved from this point forward.

Check your email account spam folder. Your email filter may have placed your notices there. To resolve this:

• Move the email to your inbox
• Add circulation[at]notices.ualibrary.org as a contact

If issues persist, visit any of our locations for assistance or give us a call.

If you have returned an item and notice that it's still on your account, contact the Customer Service Department. Staff will search for the item and if found, will remove it from your account.

Long overdue items will be billed to your account, even though we don't charge regular overdue fines. To check your account:

1. Visit My Account
2. Look under "Fines & Fees" on the right
3. Click "Fines & Fees" for details

Simply return the item to remove the charge, or contact Customer Service for assistance.

Visit our passport page to:

1. Review our passport services
2. Click the Schedule an Appointment button
3. Select your date and complete the scheduling form

You'll receive an email with appointment details and required document reminders. Bring all necessary paperwork to the Customer Service Department at your scheduled time.

To suggest a purchase, please complete the Purchase Suggestion form.