UAPL Master Facilities Plan

Q: How can I schedule a passport appointment?

Visit our passport page to: Review our passport services. Click the Schedule an Appointment button. Select your date and complete the scheduling form. You'll receive an email with appointment details and required document reminders. Bring all necessary paperwork to the Customer Service Department at your scheduled time.

Question 1

All residents of Ohio are eligible to apply for a free library card. To receive your card, please read and accept the terms of our Borrower's Agreement, complete the application form and bring your photo ID with proof of current address to the help desk at any of our three locations.

Answer

All residents of Ohio are eligible to apply for a free library card. To receive your card, please read and accept the terms of our Borrower's Agreement, complete the application form and bring your photo ID with proof of current address to the help desk at any of our three locations.

Question 2

Lost your card? It's easy to get a replacement. Just bring your photo ID to the help desk at any of our three locations and our help desk staff will assist you.

Answer

Lost your card? It's easy to get a replacement. Just bring your photo ID to the help desk at any of our three locations and our help desk staff will assist you.

Question 3

If you already have a library card with us, you don't need a separate e-card to borrow electronic materials. If you don’t have a card, and only wish to borrow digital materials, you can apply and get an e-card immediately. An e-card gives you access to all of our databases, and our electronic and streaming resources like Libby and Hoopla. To apply for an e-card, click on Get a Library Card, read and accept the terms of our Borrower's Agreement, click on the box at the top of the application form that says "I would like an e-card only for now", and complete the application form. On completion, you will see your e-card number displayed. You will also receive an email with your e-card number. You can now borrow digital media.

Answer

If you already have a library card with us, you don't need a separate e-card to borrow electronic materials. If you don’t have a card, and only wish to borrow digital materials, you can apply and get an e-card immediately. An e-card gives you access to all of our databases, and our electronic and streaming resources like Libby and Hoopla. To apply for an e-card, click on Get a Library Card, read and accept the terms of our Borrower's Agreement, click on the box at the top of the application form that says "I would like an e-card only for now", and complete the application form. On completion, you will see your e-card number displayed. You will also receive an email with your e-card number. You can now borrow digital media.

Question 4

Have you recently moved or changed your phone number? You can update your information online.

From our home page, go to My Account.
Enter your library card number and your PIN to access your account information.
Choose Contact Information and Preferences on the left of the screen, and click on it.
Change the information you need to update.
Finally click on Submit Change Request on the bottom to save your choice.

If you don't want to make your request online, come into any of our three locations, and our customer service staff will assist you.

Answer

Have you recently moved or changed your phone number? You can update your information online.

From our home page, go to My Account.
Enter your library card number and your PIN to access your account information.
Choose Contact Information and Preferences on the left of the screen, and click on it.
Change the information you need to update.
Finally click on Submit Change Request on the bottom to save your choice.

If you don't want to make your request online, come into any of our three locations, and our customer service staff will assist you.

Question 5

Return the item as soon as you can. We no longer charge fines, and your account will not be charged any overdue fees when you return the item.

Answer

Return the item as soon as you can. We no longer charge fines, and your account will not be charged any overdue fees when you return the item.

Question 6

To save your reading history on your UAPL account:

Go to My Account
Enter your library card number and PIN
Select Contact Information and Preferences
Scroll to the bottom of the page
Check the box that says "maintain reading history"
Click Submit Change Request to save

Your reading history will be saved from this point forward.

Answer

To save your reading history on your UAPL account:

Go to My Account
Enter your library card number and PIN
Select Contact Information and Preferences
Scroll to the bottom of the page
Check the box that says "maintain reading history"
Click Submit Change Request to save

Your reading history will be saved from this point forward.

Question 7

Check your email account spam folder. Your email filter may have placed your notices there. To resolve this:

Move the email to your inbox
Add circulation[at]notices.ualibrary.org as a contact

If issues persist, visit any of our locations for assistance or give us a call.

Answer

Check your email account spam folder. Your email filter may have placed your notices there. To resolve this:

Move the email to your inbox
Add circulation[at]notices.ualibrary.org as a contact

If issues persist, visit any of our locations for assistance or give us a call.

Question 8

If you have returned an item and notice that it's still on your account, contact the Customer Service Department. Staff will search for the item and if found, will remove it from your account.

Answer

If you have returned an item and notice that it's still on your account, contact the Customer Service Department. Staff will search for the item and if found, will remove it from your account.

Question 9

Long overdue items will be billed to your account, even though we don't charge regular overdue fines. To check your account:

Visit My Account
Look under "Fines & Fees" on the right
Click "Fines & Fees" for details

Simply return the item to remove the charge, or contact Customer Service for assistance.

Answer

Long overdue items will be billed to your account, even though we don't charge regular overdue fines. To check your account:

Visit My Account
Look under "Fines & Fees" on the right
Click "Fines & Fees" for details

Simply return the item to remove the charge, or contact Customer Service for assistance.

Question 10

Visit our passport page to:

Review our passport services
Click the Schedule an Appointment button
Select your date and complete the scheduling form

You'll receive an email with appointment details and required document reminders. Bring all necessary paperwork to the Customer Service Department at your scheduled time.

Answer

Visit our passport page to:

Review our passport services
Click the Schedule an Appointment button
Select your date and complete the scheduling form

You'll receive an email with appointment details and required document reminders. Bring all necessary paperwork to the Customer Service Department at your scheduled time.

Question 11

To suggest a purchase, please complete the Purchase Suggestion form.

Answer

To suggest a purchase, please complete the Purchase Suggestion form.

Catalogs

Collections

eBooks, Audiobooks, Digital Magazines

Streaming Services

For Educators

More …

Home Delivery

Connect with our Experts

Special Collections

Popular Resources

Programs & Events

About our Spaces

About Us

Branches of the UAPL

Getting Involved

We're Here to Help

Discovery Passes at UAPL

There's Always Something Happening at the Library

What's New in Our Collection

Explore Our eBook and Streaming Services

Get an E-Card for Instant Access

We Are a Passport Agency

Work, Study, Meet, and Play at Your Library

Questions? Just ask.

Popular Online Resources

UAPL Master Facilities Plan

Your Questions Answered

How can I get a library card?

How to replace a lost / stolen card

What is an e-card and how do I use it?

How to update my information

What if I am late returning an item?

How do I keep my reading history?

I'm not getting any notifications, what could be the issue?

Why is this item still on my account?

I thought you didn't charge fines. Why is there a large fine on my account?

How can I schedule a passport appointment?

How do I suggest a purchase?

We're Here to Help

Beth Pfahler

Catalogs

Collections

eBooks, Audiobooks, Digital Magazines

Streaming Services

For Educators

More …

Home Delivery

Connect with our Experts

Special Collections

Popular Resources

Programs & Events

About our Spaces

About Us

Branches of the UAPL

Getting Involved

We're Here to Help

There's Always Something Happening at the Library

What's New in Our Collection

Explore Our eBook and Streaming Services

Get an E-Card for Instant Access

We Are a Pass­port Agency

Work, Study, Meet, and Play at Your Library

Questions? Just ask.

Popular Online Resources

Your Questions Answered

How can I get a library card?

How to replace a lost / stolen card

What is an e-card and how do I use it?

How to update my information

What if I am late returning an item?

How do I keep my reading history?

I'm not getting any notifications, what could be the issue?

Why is this item still on my account?

I thought you didn't charge fines. Why is there a large fine on my account?

How can I schedule a passport appointment?

How do I suggest a purchase?

We're Here to Help

Beth Pfahler

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We Are a Passport Agency