Media Services Guides

Digital Downloads Information

Digital Downloads Introduction

NEW - We recently added titles that only UAPL patrons can access. To see these and other titles, you will be prompted to sign in before you begin looking for eBooks. Please update your bookmarks to reflect this change. Access our exclusive ebooks offer.



Digital Downloads OffersDigital Downloads Requires
  • 40,000+ titles in audio, print and film
  • Now featuring MP3 audio downloads for iPods, iPads and iPod Touch
  • Titles in EPUB and PDF formats, compatible with the Nook, Kobo, Sony Reader and iPad. Digital Downloads also supports Amazon's Kindle.
  • OverDrive Media Console (Mac/PC)
  • Adobe Digital Editions (Mac/PC)
  • Mobipocket Reader Desktop (no longer supported)
  • Apple iTunes / Quicktime (Mac/PC)

You may have to download and install free software for your Mac or Windows computer to access eBooks, eMusic and eFilms. See the Compatible Device List for details.

Software Resources for our Digital Download Service

You may have to download and install free software for your Mac or Windows computer to access eBooks, eMusic and eFilms.

Digital Downloads requires

Please go to if you would like to download the mobile version of Media Console.

Help and Video Tutorials

Digital Downloads offers a Digital Help complete with instructional video clips.

Hoopla Digital

Hoopla logo (mosaic)Hoopla is a free audio and video streaming service available to all Upper Arlington Public Library cardholders.  Through Hoopla, patrons now have access to thousands of titles in video, music, and audiobook formats for streaming or temporary download. Content can be enjoyed on smartphones, tablets or computers!

Getting started

  • You’ll need your Upper Arlington card and an Internet connected computer or other device.
  • Set-up instructions depend on the type of device you use and are detailed below.
  • Streaming digital videos, music and audiobooks requires a (fast) Internet connection.

Using a personal computer (Windows or Mac)

  • Go to
  • Click “Sign Up” (top right) and create an account with your email address and library card number. Create a password. Select “Upper Arlington Public Library” as your library.  

Hoopla digital is compatible with personal computers that use Internet Explorer 8 & above, Chrome, Firefox 8 & above, and Safari. First-time users will need to install the Widevine plug-in. You will be prompted to install this free program. Hoopla digital currently does not support Internet Explorer 11. Firefox and Internet Explorer also require the Adobe Flash Player plugin to be installed to play video.

Tip: After installing the plugin, sign out of Hoopla and then sign back in to finalize the install and stream your first movie, TV show, song or audiobook.

Manual install of the Widevine plugin for Google Chrome Browsers
  1. Make sure that you are logged out of any Google account in your browser
  2. Download a copy of the Widevine plugin for your operating system from
  3. Close your Google Chrome browser
  4. Run the installer for Widevine
  5. ​After the installer has finished, start your Google Chrome browser
  6. Verify that the plugin was installed successfully and is enabled:
    • into the address bar type: chrome://plugins/
    • the entry “Widevine Content Decryption Module” should be present in the list of your plugins if the install succeeded
  7. You should now be able to stream Hoopla content in your Chrome browser

Using a tablet, smartphone or mobile device (iPad, iPhone, iPod Touch, Android phone or tablet)

  1. Go to Apple app or Google play store to download the free Hoopla digital app
  2. Click “Sign Up” and create an account with your email address & library card number. Create a password. Select “Upper Arlington Public Library.”
  3. You can use the app to stream or temporarily download videos, audiobooks and music.

Browse & Check Out

  1. Browse or use the search box to find a feature-length movie, television show, full-length album or audiobook. click “Borrow” when you find a title,
  2. There are never any waiting lists.  Titles are always available to check out!
  3. After borrowing the item, go to “My Titles” and play or listen to your title.
  4. Create a list of your favorite titles to check out later.

Checkout Limits/Periods

  • Each cardholder can check out up to 10 titles per month.
  • Movies, TV Shows & Videos: 3 days
  • Music albums: 7 days
  • Audiobooks: 21 days

Need help?

Frequently Asked Questions

How many titles can I check out?
You can check out up to 10 titles per month (any mix of movies, music or audiobooks). Counter resets on the 1st of the month.

How do I know how many titles I have left this month to check out? 

  • On a computer:   Click on your email address (top right). Under Account Notes, you’ll see items borrowed this month and number of remaining items.
  • Android app:   Settings >> Account Notes >> Monthly Usage. 
  • Apple app:   Settings >> Lending History.

Do I have to return my titles?  Are there overdue fines?  
Don’t worry about overdue fines. At the end of your checkout period, the item is returned automatically and you won’t be able to play it.

Can I use Hoopla in the Library?
You are won't able to stream Hoopla on Library computers, but you can stream Hoopla on your personal laptop or device in the Library.

Can I view titles offline?  
With the Apple or Android apps, you can temporarily download titles to view offline. If you watch on a computer, you’ll need an internet connection for the entire performance.

Does Hoopla work on the Kindle Fire, XBox 360, PS3, Roku or Chromecast?
At this time, Hoopla does not support these devices/platforms.  However, Hoopla is working on increasing compatibility with more devices - check back for updates.

Zinio Instructions

As of January 1, 2014, the UAPL Zinio subscription is available through a new updated link.

Existing account holders: Please note that if you are trying to log in to your Zinio account for the first time using this new link you will need to click on “Create New Account” and re-enter your information. You will need to use the same email address and password that you used previously on

Please direct your questions to Media Services at (614) 486-9621 x227.

Create your account

You will check out magazines on the library's Zinio page.

  1. Click on the “create account” button
  2. Enter your library barcode and email address (This is the only time you will need to enter your library card number)
  3. Enter and confirm your password
  4. You will receive a confirmation notice in your email inbox
  5. Click on the link to confirm your subscription

Logging into your account

You’ll login to the library's Zinio page each time you want to check out a new magazine.

  1. Enter your email and password
  2. You will be directed to the magazines available for download
  3. Click on the cover of the magazine and transfer the issue to your library

At this point you will asked be asked to create a account to read and manage your magazine subscriptions. You need to use the same email address and password that you used to create your library Zinio account above.

  1. Enter your name, email and password when registering
  2. Click on “My Library” to view the magazines you’ve subscribed to via the library Zinio page

At present UAPL provides access to more than 150 titles, always available, no restrictions, no due dates, no fines!

Freegal Music Downloads

Download your favorite music from Freegal Music Downloads, a new FREE digital download for music. You can download and listen to songs from major artists on your PC, Mac, or MP3 player, smartphone or other portable device.

Freegal OffersFreegal Requires
  • Two MP3 downloads per patron per week.
  • No due dates or overdue fines, downloaded music is yours to keep!
  • The Upper Arlington Library provides a limited number of downloads per week.
  • Reserve songs for future download by creating a Wish List. The Wish List may be created once the Library's weekly download limit has been reached.
  • Upper Arlington Library Card and PIN number.


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